Refund Policy

1. Top-up credits

• Within 7 days of purchase, unused credits are refundable: a full refund if you used none, otherwise a partial refund of amount paid × unused credits ÷ credits granted.
• After 7 days, top-ups are not refundable. Top-up credits never expire, so you can keep using them.

Example — 150 credits for $30: none used on day 3 → $30.00; 30 used on day 3 → $24.00; day 8 → $0.00.

2. Monthly plans

• Cancel any time in the billing portal. You won't be charged again, and you keep your plan credits until the end of the current period.
• The current period's payment is refundable within 7 days if you have not used any of its credits (for example, Creator at $49 → $49.00). The plan then ends right away.
• Plan credits that expired at the end of a period are not refundable.

3. Failed videos

If a video fails, its credits are returned automatically — no request needed. If the plan credits it used have expired in the meantime, you can re-run that video once for free instead.

4. How to request a refund

Email alpha@soeasyshorts.com from your account email with the purchase date or receipt. Approved refunds go back to your original payment method through Stripe, usually within 5–10 business days. Unused credits from a refunded purchase are removed. Because refunds are in US dollars, exchange rates or card fees may differ from the original charge.

5. Your legal rights

This policy does not limit any refund or withdrawal rights you have under the consumer laws of your country. If we cannot provide the Service because of a problem on our side, we will refund or credit what you could not use.